A stay here is a bush holiday, not a hotel stay, and these notes are how we keep it safe, fair and pleasant for you and for the people next door. These terms and conditions are written so you can see the reason for each one. If anything is unclear before you book, call us on 0455 146 647.

The bush, and the weather

Most of the park is outdoors. Walking to the amenities, to your car, or staying in a tent means being in whatever the day brings. Both camp kitchens are partly sheds, so they will be the same temperature as outside (heaters are provided that use standard 9kg gas bottles which we can supply for as fee). That is the setting, and it is what makes the place what it is.

Please come ready for rain, wind and plenty of sun, with warm clothes and waterproof shoes. You cook your own breakfast, and you tidy up after yourself in the bathroom and the kitchen. If that does not sound like your holiday, it is kinder to choose somewhere else. If you have already booked and you are rethinking it, call and we will cancel the booking. We would rather you stay somewhere you will enjoy.

Please do not post a review that is really about rain, wind or too much sunshine. We cannot change the weather, and we do not accept those comments as a complaint about the park.

Linen and housekeeping

All prices include linen (except campsites). There is no need to bring your own bedding.

Rooms and bathrooms are housekept every day of the year, and that work is included in the price. It is done before your booking starts, so you arrive to a room that is ready.

When we can meet you

The owners live on the park, so someone is here 24 hours a day for emmergencies. Check-in is from 2.00pm to 8.00pm, seven days a week. That window is when we can settle you in properly.

An early or late check-in is $25, unless we have agreed otherwise beforehand. The fee simply covers asking a manager to come out outside those hours.

Keys

None of the rooms require the return of keys. Leave your keys where you find them. A lost key is $55, with no exceptions, so the next guest still has a key that opens the door.

Rubbish

There are rubbish bins located all around the park - please use them.

Drink cans and bottles must be disposed of in the bins marked for them. Do not mix them with general rubbish.

Pets

Pets are welcome. Keep them under control. They have to be on a leash at all times, and they must not harrass or annoy other guests. Please do not leave them alone in the park unless we have arranged it with you first. Shower blocks, toilets and the laundry are off limits to them, for the sake of the health of other guests.

Please pick up poo after your animal, bag it, and bin it in the rubbish bins. Do not put it in the bottle bins.

If an animal is unduly noisy or causes damage, we will ask you to leave, and there is no refund. Other guests have paid for a quiet stay too.

Pets must have their own bed and are not allowed on our linen. Bring a bed for your pet, so the linen and canvas stay clean for the next guest. We can provide dog kennelling - ask us in advance.

Bookings, checkout and cancellations

A booking starts when you arrive and ends at 10.00am the following day. Please pay your balance on arrival.

We would always rather move a date than lose you. The fees below are what lets us hold a site through the busy weeks, when a late cancellation is a night we can no longer fill.

• Cancel more than 6 weeks before a stay in a non-school and public holiday period, and there is no cancellation fee.
• Cancel a non-school and public holiday period stay more than 2 weeks and less than 6 weeks before, and the fee is 50%.
• Cancel within 2 weeks of the booking, and the fee is 100%.
• Cancel within 4 weeks of a public holiday or school holidays, and the fee is 100%.
• Leaving early does not create a refund. The site was held for you.
• Bad weather does not create a refund. Rain and wind are outside our control.

If travel is stopped

Government travel restrictions and lockdowns, including those from COVID-19, are not always covered by travel insurance. If you cannot travel solely because of a mandatory restriction or lockdown, we will help you move the booking to another date within 12 months of the cancellation. If you would rather cancel outright, the booking is refunded less a 50% cancellation fee.

A flexible cancellation rate is available if you would like to protect the booking fee against a cancellation you cannot avoid.

The bush has real hazards

The park sits in wild bush country. That is the pleasure of it, and it also means hazards you would not meet in town. They include, without being limited to, bushfires, snakes, poisonous insects, uneven ground and wombat holes, falling limbs, deep unfenced waterholes, thick scrub with and without tracks, barbed and electric fences, farm equipment, unsupervised playgrounds, guest dogs and similar risks.

By coming onto the park you choose to accept those risks, and you agree not to hold the owners or the managers liable in any way for harm that could reasonably be foreseen in bushland or on a farm.

Fires and firewood

Fires go in the fire drums we provide. You can move a drum, and we ask you to put it back when you are finished, so the next camp has it where they expect it. No fire is allowed when a fire ban or any other fire rule says otherwise. That rule protects the bush you are staying in.

Cut firewood takes real labour, which is why it costs $40 for 25kg from reception (including kindling, paper, matches and diesel). Fallen leaves, bark and branches may be collected for the drums. Do not steal wood. Cut wood taken from our wood piles, or from another campsite, is treated as theft. The guest will be charged and expelled, or the police will be called, and we decide which. No chainsaws or axes are allowed. Please do not break branches off living trees.

Power on an unpowered site

An unpowered site is priced without electricity. The power points around the park, including the camp kitchen, are not for unpowered sites. The bathroom points are the exception, and only while you are in the bathroom.

If a device from an unpowered site is found plugged into park power, we may confiscate the device or charge that day as a powered site. This covers every device, including phones and laptops. It keeps the cheaper unpowered price fair for everyone who chose it.

Charging EVs

Charging an EV uses far more power than a normal caravan park site. EV's can only be charged from park power points during daylight hours when our solar is operating and only with management permission. A fee will be charged appropriate to the amount of power you will require times our rate per kWh which is $0.60c.

Bathrooms

The bathrooms are cleaned for every guest, and we are proud of them. After a shower, please use the spinning mop to dry the floor, so the next person does not walk into a puddle. If a bathroom is left untidy, the fee is $55. Cameras let us see who left it that way, so the fee is not passed to the wrong person.

Camp kitchen and BBQs

Use of the 2 camp kitchens is free to all guests.

Please leave them neat, with the dishes and cutlery put away, so the next person can cook. If they are left untidy, the fee is $55. Cameras are how we tell who left it that way.

Wildlife

Wallabies, eastern grey kangaroos, emus and wombats live here, and so do other native animals. Please do not chase, shoot, feed or hassle any of them. Feeding, in particular, makes them sick and bold around camps. Guided tours and trail cam services are available to see them, and the bushwalking track is generally productive.

Yabbies

The lake has yabbies. Nets and hooks are not allowed at any time. You can rent a yabbie line for $5 with a $5 deposit. The bag limit is 5 yabbies. Anything under the legal size of 12cm goes back.

Guns and off-road motorcycles are not allowed.

Heritage bushland, north of the park

The fenced heritage bushland is about 170 acres, and it is looked after as bush rather than as a campground. No fires and no rubbish in there. Please ask us which activities are allowed, because that changes with the season.

If something is damaged

Accidents happen. Please tell us about a small thing, such as a tear in a tent or a ruined towel, and we can sort it out easily. If we find it later, the repair usually costs more, because the damage has had time to spread.

The cost is charged to the card we hold as security, and the person who made the booking is told what happened and what it cost. We also keep our legal right to recover damage that was caused unlawfully. The most we will charge without first telling you is $500, unless we consider the damage serious enough to charge more. Where we have a working email address, we send the repair cost by email.

As a guide: a tear in a flyscreen is $100, a broken zip is $280, burn holes in a chair are $100, and burns in canvas are $250.

Reviews

Honest, lawful feedback is welcome, and it helps us. If something is wrong, please talk to us before you publish it. Most problems can be fixed while you are still here, which is better for you and for the next guest.

A review or description that crosses into illegal defamation is different. We will use what we know about the customer, including personal and financial details from the booking, to protect the park through legal action. If we do not have enough contact details to reach you, or the matter is serious enough that we have to act straight away, $500 may be taken from the card until a court decides the matter.

If a stay has to end

This is a last resort, used so that other guests and the people who live here can still enjoy the park. If, in the manager's opinion, the people named on the booking or their guests behave unreasonably and that behaviour may spoil the enjoyment, comfort or health of others, we can end the booking with no compensation.

There is no refund, and there is no discussion at the time. If you do not leave straight away, the police will be asked to help.

These terms and conditions are Copyright The Hundred of Comaum Trust and Coonawarra Bush Holiday Park 2014-2026